“Good Day Brenten,
I would just like to pass on my gratitude and thanks for the ongoing work you have done for us in the short time you have been appointed our property manager.
I don’t usually write emails like this, for things that are expected of a property manager. But as I mentioned earlier, in the short time you have been looking after the property we are leasing, you seem to have gone above and beyond to get the issues resolved, that it would seem the previous PM’s (plural) have not been able to or should have concentrated on from the start.
As you may or may not know, we have had issues with the family room air con not working since our occupation, as well as the double drawer dishwasher with one of the drawers not working at all.
So in summary, what the other PM’s have not been able to do in four months, you seem to have got sorted in a week.
Thanks again for a job well done, not just for the effort you have put in, but for restoring our faith in the property manager’s roles & responsibilities.